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Cutler Center Student Ambassador

Albion College
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POSITION DESCRIPTION

Position Title: Cutler Center Student Ambassador (student employee)
Department: The Cutler Center for Academic Success and Achievement  
Supervisor: Director, Cutler Center; Associate Director, Cuter Center
Position Duration: Fall 2021 - Spring 2021
SEC Classification: Level 2 position
Pay rate: $10
Date Created: September 1, 2021


The Cutler Center for Student Success is committed to providing all the services and supports that students need to be successful at Albion. Staff in the Cutler Center provide tutoring, writing support, fellowship advising, disability accommodations, academic coaching, supplemental advising, and emergency financial support. As part of our staff team, the Cutler Center is seeking applications for our CC Student Ambassador position. Student Ambassadors are the first contact and communication with those in need of our services. They serve as enthusiastic and helpful greeters to those who arrive in Stockwell. They will be able to help educate visitors, including students, faculty, and staff, about the support services offered through the Cutler Center and other Albion College programs. This role also encompasses some administrative work which is vital to the everyday operations and long-term goals of the Cutler Center. 
General Duties (all levels)

  • Greet guests in the evenings and provide information on services and connect them to appropriate tutors/supports
  • Document any relevant information for professional staff so they can follow-up with students
  • Represent the Center by tabling at various campus event and location for prospective and new students
  • Assist staff with a variety of tasks including inputting/organizing physical & electronic files, copying, printing and other jobs & technology needs as requested
  • Communicate with staff, in person or written, on status of jobs if not completed in a shift
  • Advise students on how to make appointments or see professional staff members
  • Maintain general cleanliness – wipe down counters, tables, furniture as needed, wipe down computer & keyboard at student desk, tidy kitchen area
  • Maintain confidentiality
  • Use ACIS Time Clock to accurately record work hours as required for each session
  • Report to work shift on time as scheduled
Upper Level 4 Cutler Center Student Ambassador Pay Rate $11
  • Assist the Cutler Center Director with program development, facilitating initiatives, and the recruitment and hiring process of new Ambassadors.
  • Provide additional support to new Student Ambassadors as needed
  • Help with the training and mentoring of new Student Ambassadors
  • Previous experience as a Cutler Center Ambassador prefered

Job Specific Learning Outcomes,Career Readiness Competencies, and Transferable Skills

Through working as a Cutler Center Student Ambassador, a student will be able to:
  • Demonstrate critical thinking/problem solving
  • Identify the needs of students, faculty, and staff who visit the Cutler Center 
  • Choose the most effective method or contact for support
  • Communicate effectively
  • Explain services to students through speaking and writing
  • Make clear reports to supervisor and relevant faculty and staff
  • Teamwork/collaboration
  • Work with other student ambassadors and the CC staff
  • Digital technology
  • Use various programs and digital resources to support students and advertise services for the Cutler Center
  • Leadership
  • Train student ambassadors using knowledge gained during training
  • Take a lead role on projects for the Cutler Center
  • Work with other members of the staff or student ambassadors
  • Help the Cutler Center with problem solving program responsibilities and duties. 
  • Professionalism/work ethic
  • Exhibit professionalism, good work ethic and self-management
  • Maintain and follow work schedule
  • Address need for missed work in appropriate manner
  • Manage class work and other responsibilities in addition to desk work
  • Career management 
  • Connect skills gained in CC to future career interests 
  • Global/intercultural fluency 
  • Work with students from various cultural backgrounds
General expectations & skills to be successful in this position:
The successful applicant will

  • Be enrolled as a full-time student at Albion College
  • Have Federal Work Study availability as part of financial aid package
  • Have and maintain a professional demeanor at all times
  • Display exemplary customer service skills, be an outgoing and enthusiastic greeter
  • Possess interest and willingness to serve and assist all populations with a welcoming and enthusiastic attitude
  • Maintain an interest in keeping the facilities and reputation of the Cutler Center at a high standard
Learning Outcomes Assessment:

Application Instructions:
  • To apply, submit your resume using the Handshake system at albion.edu/handshake
  • Questions can be sent to Dr. Shannon O'Neill, kmccavit@albion.edu
Please note, once you are offered a position you must first go to the Albion College HR website
http://www.albion.edu/hr/student-employment/forms to print off the necessary forms for employment.
Student employees must complete tax forms (W-4 Withholding Allowance Certificates) and proof of work eligibility (I-9) before beginning work as an Albion College Student Employee.
Completed forms must be delivered in person (bringing the required documentation) to the Human Resources Office which is located in 225 Ferguson. All forms should be completed in ink, not pencil and students should use their permanent address on all forms unless the permanent address is an international address.